Forum Discussion
Usage metrics
I opened a case and Microsoft advised me to turn off "Block classic workspace creation" in the Power BI admin portal at Tenant Settings > Workspace Settings > Block classic workspace creation. After this, the report in question worked.
Yes, I have tried both Google Chrome and Microsoft Edge. It gives the same error in both. We are interested in general in understanding which users are using Power BI at all. So the usage metrics for individual reports does not do that.
The second type of auditing you suggested is the one that doesn't work.
We are looking for an easy way to do this, and using PowerShell or creating a Power BI report based on auditing logs is much too complex a project for the simple task we are intersted in.
Hi nqzhhzmn
Does your admin usage metrics dashboard work now? If not, is it possible to ask other Power BI admins or global admins in your organization to log in the Power BI Service and check whether they can see the content of usage metrics dashboard in their admin portals?
If the admin usage metrics dashboard still doesn't work, please open a support ticket at https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET". The engineers can help investigate this issue from the back-end side.
Regards,
Community Support Team _ Jing
If I go to the admin portal > Usage metrics, the behavior reported above still occurs. I get a grey screen with the message Dashboard couldn't reload.
However, lately I've noticed that there is a usage metrics report hanging around on my home page showing usage metrics for the Sales workspace. This report is not in the Sales workspace itself, and I certainly didn't create it. I've starred it so it doesn't disappear, but I don't know where it came from.
There are no other admins in my organization.
Hi nqzhhzmn
I suggest that you create a support ticket at https://support.powerbi.com. I saw a similar issue that the admin portal usage metrics dashboard is a grey screen with the message Almost done... Create a support ticket, so that engineers can help investigate this issue from the backend and may need to re-initialize the admin usage metrics dashboard.
The usage metrics report you mentioned is probably an improved usage metrics report generated for a specific report. You can refer to this doc: Monitor usage metrics in the new workspace experience (preview) - Power BI | Microsoft Docs
Regards,
Community Support Team _ JingStrangely, the usage metrics report I am seeing in my Sales workspace gives usage metrics for all the reports in the workspace. It is exactly what I was looking for, but I don't know where it came from or why the admin portal usage metrics dashboard is giving an error.