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kleighton's avatar
kleighton
Icon for Helper II rankHelper II
6 years ago

Usage metrics blank

I created a new report and published it to service approx 3 weeks ago. When i run the usage metrics report for this it is blank. All my previous reports do not have this problem, just this "new" rep...
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kleighton's avatar
kleighton
Icon for Helper II rankHelper II
6 years ago

By "Blank" i mean this

 

 
nickyvv's avatar
nickyvv
Icon for Most Valuable Professional rankMost Valuable Professional
6 years ago

Hi kleighton,

 

The old usage metrics should indeed be available in both workspaces (old and new). The updated metrics are only available in new/modern workspaces.

If the issues persists, and if you have a Pro account you could try to open a (free) support ticket. Go to the support page to file a support ticket.