Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
8 years ago
Solved

Usage metrics are blank

Hi all, For this only one report in my app workspace, the usage metric always returns Blank value. I am constantly checking the report so the views should not be blank. The other reports in my wor...
Need Help
  • Anonymous's avatar
    Anonymous
    8 years ago

    I have created ticket with MS Support.

    Response I received: 

     

    The issue is due to SQL Timeout in our North Europe cluster. I have checked with the PG team for ETA to fix this issue. Fix will be deployed in first week of January 2018.

     

    Regards,

    Mannu

mileshq's avatar
mileshq
Regular Visitor
8 years ago

Still seeing this issue 3/14 for a report published in March 2018.

 

Any updates known as to why this appears to be re-introduced?

 

Can anyone point to some troubleshooting to help diagnose?

 

Thanks

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    My user also reported that some of his usage metric is blank and some are working. So the problem is till existing. Hope MS team can make a permanent fixing, otherwise this feature is really no use.

     

    To support the users, I use the Audit log to extract the Power BI log information (Report or dashboard reviewed), and then filter for individual report usage and share result to the users. Furthermore I am going to do a Powershell to extract the Audit log into a CSV file and then use that CSV file as data source for Power BI reporting , that way we have always had relaible result.