Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
8 years ago
Solved

Usage metrics are blank

Hi all, For this only one report in my app workspace, the usage metric always returns Blank value. I am constantly checking the report so the views should not be blank. The other reports in my wor...
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  • Anonymous's avatar
    Anonymous
    8 years ago

    I have created ticket with MS Support.

    Response I received: 

     

    The issue is due to SQL Timeout in our North Europe cluster. I have checked with the PG team for ETA to fix this issue. Fix will be deployed in first week of January 2018.

     

    Regards,

    Mannu

UOLandrewdale's avatar
UOLandrewdale
Resolver I
8 years ago

We are experiencing the issue but only with workspaces that are based on an Office 365 TEAM. Ones off Office 365 GROUPSare ok.

 

I have just clicked on the visual metrics report for a report in a group that did not have a usage metrics report before and that got created immediately. However nes for workspaces off a team still do not get created, no matter how long the report has been in use.

 

Anybody else having problems with TEAMS but not GROUPS? We have not used CREATE APP WORKSPACES button in PBI service so cannot comment on those.

 

regards

Andrew Dale

UOLandrewdale's avatar
UOLandrewdale
Resolver I
8 years ago

turns out it is not a problem between teams and groups, it just depends on when the report was created.

 

looks like reports created before August 2017 are ok, but ones created afterwards don't work. Seems to coincide with this upgrade to the service

https://powerbi.microsoft.com/en-us/blog/introducing-per-user-usage-metrics-know-your-audience-and-amplify-your-impact/

 

Also, looks like usage metrics for new dashboards is ok, so just affects usage metrics for reports.

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    UOLandrewdale

     

    Thanks for sharing this information.

    However,we are interested only in reports and not on metrics pertaining to dashboards as these reports are being shared and used in multiple dashboards.

     

    So the problem still persists.

    Hopefully microsoft looks into the problem at the earliest.

    We have been waiting for the fix for more than 2 months now.

     

    Thanks,

    Mannu