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ksenija_saulic's avatar
ksenija_saulic
Regular Visitor
2 years ago
Solved

Usage Metrics report not showing data

Hi all,   My Usage Metrics report is not showing data from the last few months. I had some errors in datasets and I fixed them few days ago. Actually when "New Usage report off" I can see all the d...
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  • ksenija_saulic's avatar
    ksenija_saulic
    2 years ago

    I deleted Usage Metrics dataset and now it's working okay

Anonymous's avatar
Anonymous
Not applicable
2 years ago

Hi ksenija_saulic 

 

Please first make sure the Usage Metrics setting in Tenant setting is enabled:

 

Ensure that collecting per-user data in usage metrics is enabled if needed.

 

Check if the workspace hosting the report is on Premium Per User (PPU) or Shared capacity. If so, be aware that there is a known issue where activity might be filtered out, causing the new Usage Metrics report to display less activity than expected.

 

Troubleshoot with Alternative Methods:

Try using the usage metrics reports at the workspace level to measure usage instead. Consider pulling usage data using the activity events API as an alternative.

 

Verify if the new Usage Metrics report is configured correctly. Check for any filters or settings in the new report that might be excluding data.

 

Compare the legacy report with the new Usage Metrics report configuration to identify any discrepancies.

 

Regards,

Nono Chen

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