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Anonymous's avatar
Anonymous
Not applicable
3 years ago
Solved

Unable to set Scheduled Refresh for data from shared email account

Hello,

I created a dashboard where data is coming from a shared email inbox but I am getting error "Failed to update data source credentials..." when setting the scheduled refresh. I have access to the shared email inbox and was able to create a dashboard but I cannot create a scheduled refresh, see screenshot below. Thank you

Need Help
  • Anonymous's avatar
    Anonymous
    3 years ago

    We cannot add a gateway to our data sources. I end up automating and saving it to a spreadsheet in Sharepoint and it works.

4 Replies

  • GilbertQ's avatar
    GilbertQ
    Icon for Super User rankSuper User
    3 years ago

    Hi Anonymous 

     

    What happens if you change the privacy level to Organizational?

     

    Also can you make sure that the connection detials you entered do successfully authenticate?

    • Anonymous's avatar
      Anonymous
      Not applicable
      3 years ago

      I tried all the options, Public, Private and Organizational but it did not work. And for this reason I cannot authenticate. But I was able to connect and get the data from the shared email inbox, I just cannot schedule refresh.

      • GilbertQ's avatar
        GilbertQ
        Icon for Super User rankSuper User
        3 years ago

        Hi Anonymous 

         

        What happens if you use the On-Premise Gateway does that then work?