Forum Discussion

TMELN21's avatar
TMELN21
Frequent Visitor
4 years ago

Unable to connect to data source undefined

Hi, I am having issues refreshing my data on PBI online with the following message coming up when trying to refresh my dataset   "Unable to connect to data source undefined"     Cluster URIWABI...
gateway
Icey's avatar
Icey
Community Support
4 years ago

Hi TMELN21 & J-MJE ,

 

Please give me some information to help research the issue:

 

1. What's the version of your Power BI Service and Gateway? Have you tried the latest version of gateway?

 

2. What's your data source and the privacy level? Are all data sources the same privacy level?

 

3. Is this issue with all reports' refreshes, or just this one? 

 

4. Is the workspace involved classic (v1) or new (v2)? Have you tried both v1 and v2?

 

5. What's the license mode of your workspace?

 

6. Have you tried to delete and re-add the data sources in gateway?

 

7. When did this issue appear? Did you make any changes before or after it occurred? 

 

 

Best Regards,

Icey

  • J-MJE's avatar
    J-MJE
    Advocate I
    4 years ago

    Hello Icey,

     

    I am not sure exactly what was changed or fixed, but later in the day everything began working again. I'm assuming it was probably something on my side somehow.

     

    Thanks

    • Icey's avatar
      Icey
      Community Support
      4 years ago

      Hi J-MJE ,

       

      Anyway, glad to hear the issue is gone.

       

      TMELN21 How about yours?

       

       

      Best Regards,

      Icey

  • TMELN21's avatar
    TMELN21
    Frequent Visitor
    4 years ago

    Hi Icey 

     

    1. Current version of Gateway is 3000.110.5, Current version of PBI Desktop is 2.100.1401.0, Current version of PBI Service (not sure where to find this)

     

    2. Data source is SQL and Privacy level of "Public", only have the one data source currently.

     

    3. I have the same issue with another report

     

    4. The workspace involved is V2, I havent used the V1

     

    5. License mode for the workspace is Pro

     

    6. Yes I have tried deleting and adding the data sources in the Gateway

     

    7. Issue appeared December

     

    Thanks for your help

     

    TM