Forum Discussion

CKGZA's avatar
CKGZA
Regular Visitor
3 months ago
Solved

Unable to Create App from workspace

I have a pro license but when I try to create an app from a workspace, the screen greys out and nothing progresses. I do have authorization to create apps, I have created many in the past. I've logged this with our own IT team, but so far they have not been able to find a resolution or a reason. Have searched the forums but seems no one else has encountered this issue?

  • bradsy's avatar
    bradsy
    3 months ago

    Can you use the devtools(F-12) and review the call stack for where it might be stuck and post the code block.

    In Chrome DevTools:

    1. Open DevTools → Sources
    2. When the app hangs, click Pause ()

    The debugger will break at the exact line currently executing, which is typically inside the infinite loop. [stackoverflow.com]

    From there:

    • Inspect the call stack
    • Look at loop variables
    • Step out (Shift+F11) until you find the bad condition

7 Replies

    • CKGZA's avatar
      CKGZA
      Regular Visitor

      I am an admin on the workspace. I created the workspace. I can select 'Create App' and go through the motions of selecting the content, assigning the audience, and then publishing the app. But that is where it ends. The screen greys out, but nothing happens. 

       

      • tayloramy's avatar
        tayloramy
        Super User

        Hi CKGZA

         

        Huh, I've never seen that before. 

        Can you try clearing your cache and cookies, or using a different browser?  

  • CKGZA's avatar
    CKGZA
    Regular Visitor

    It was quite strange,  the image I had selected for the app was the issue. I used the same image for the workspace with no problem. Our IT is looking into that too, but having changed the image I had no problem in publishing the app.