The credentials provided for the PowerBI source are invalid

[AliceW]

Hi guys,

This is driving me crazy. I have a dataflow ('Team') that got stuck in refresh for 8 hours; I cancelled it and it seems to work just fine.

However, all datasets connected to it fail to update!

The error online says 'The credentials provided for the PowerBI source are invalid. (Source at PowerBI.). The exception was raised by the IDataReader interface. Please review the error message and provider documentation for further information and corrective action. Table: Team.

The error in the desktop version just says that 'we couldn't authenticate with the credentials provided'. When I try again, it does sign me in, but freezes when I click on 'Connect'.

Please help.

Thanks,
Alice

[rdnguyen]

I experienced the same thing this morning, no fix for this still. No matter how many time I keep enter my credential, authenticated, the next Transforming step in Power BI Service dataflow pop up asked me to input credential again and again and again.

[Greg_Deckler]

You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".