We are a partner that resells and configures Power BI for customers. Love the product but runs in to very frustrating problems and there seems to be nowhere to go for support really...
We have configured several data sets in Power Bi for desktop, they all work perfectly using the desktop product, refresh and everything works fine. We are using Dynamics CRM, Azure SQL and Excel as datasources, some datasets only have online refresh and some needs to have a gateway. The big problem is that they all fail manual and automatic refresh once uploaded to powerbi.com. Different errors, like not updating path for Excel files, complaining user aborted operation, we have tried from Windows 7, 8.1 and Windows 10 with the gateway, credentials works when configured but next time you go in to the dataset again they are gone.
Just a big pile of problems and really no where to go for support that we are aware of, the error codes are cryptic with no option really to troubleshoot, does anyone know if there will be a proper support for PowerBI? I/E telephone, paid etc? We are really stuck with a couple of customer implementations and no where to turn....
