Forum Discussion

WWL_Dave's avatar
WWL_Dave
New Member
6 years ago

Support Catch 22

I’m on a trial version, liking what I see so far with respect to Xero dataset capability, but I keep getting a dataset refresh error. I’m of course reluctant to become a full subscriber if this is likely to recur.

 

However, I can't find out how to get support unless I am a subscriber.

 

Catch 22.

 

An extract from the error shows "Message: oauth_problem=token_rejected&oauth_problem_advice".

 

Any feedback welcome.

 

 

Need Help

2 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    Hi WWL_Dave ,

    I can connect to my own xero template app on power bi service side.


    According to your error messages, it seems like power bi can't pass the authorization. I think this should more related to your credentials, please double check on xero side to confirm it works.

    Regards,

    Xiaoxin Sheng

    • Anonymous's avatar
      Anonymous
      Not applicable
      6 years ago

      Hello Xiaoxin Sheng,

       

      I am currently experiencing the same problem as the original poster. My user permission in Xero is Advisor and my two-step authentication is active.

       

      Can you please elaborate on how to "double check on xero side to confirm it works."

      Specifically, my error message reads:

       

      oauth_problem=token_rejected&oauth_problem_advice=Token%20KQBVTRHKGVJSQIPVW54URELLPUKYVJ%20does%20not%20match%20an%20expected%20ACCESS%20token Table: Alerts.

       

      Any help is appreciated! Thanks