Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
6 years ago

Sometimes cannot receive the subscribe mail

Dear,

I create a new Power BI report and publish it to APP, set the subscribe to share the report screenshot and link to users.
But sometimes I can't receive the auto mail.(The average is about once a month)
when I test and click the button Run NOW(it worked).
 May I know the reason?

General Comment
Need Help

1 Reply

  • v-easonf-msft's avatar
    v-easonf-msft
    Icon for Community Support rankCommunity Support
    6 years ago

    Hi , Anonymous 

    Not clear what happended.

    Is there a delay in sending the subscribe mail？Please re-check  the setting of your subscribtion.


    If you have Pro account you could try to open a support ticket to investigate it.

     https://support.powerbi.com.

     

     

    Best Regards,
    Community Support Team _ Eason