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[Anonymous]

Something went wrong
Refresh failed:

PROYECTO_CASOS_GENERADOS has failed to refresh.
Failure details:
Next refresh for PROYECTO_CASOS_GENERADOS is scheduled for April 12, 2019 14:00 UTC.

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Technical Information

Activity Id:
0eb44536-eefa-4d86-b175-fc6afac39a2d

Request Id:
e915649a-a347-491d-b5d4-8d4b45636726

Cluster Name:
WABI-SOUTH-CENTRAL-US-redirect.analysis.windows.net

Refresh Start Time:
April 12, 2019 17:04 UTC

Refresh End Time:
April 12, 2019 17:18 UTC

[GilbertQ]

Hi there

What happens when you go into settings, then datasets and click on your dataset. Then click on more information what does it show you there?

[Anonymous]

Good morning,

I want to tell you that I was able to resolve the incident that was occurring, it turns out that someone on the server had closed the window of the gateway and the service was down and therefore did not refresh the information.

[GilbertQ]

Hi there,

Thanks for letting us know. And that it is up and running again.

The On-Premise Data gateway should run as a Service so closing down the window should not stop it from running.

[Anonymous]

Hello, If we realized that closing the window of the gateway the connection drops and does not refresh the data.

[GilbertQ]

That is very unusual, do you have a image of the window that is open?