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Anonymous's avatar
Anonymous
Not applicable
7 years ago

Something went wrong

Something went wrong Refresh failed: PROYECTO_CASOS_GENERADOS has failed to refresh. Failure details: Next refresh for PROYECTO_CASOS_GENERADOS is scheduled for April 12, 2019 14:00 UTC. Learn m...
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Anonymous's avatar
Anonymous
Not applicable
7 years ago

Good morning,

 

I want to tell you that I was able to resolve the incident that was occurring, it turns out that someone on the server had closed the window of the gateway and the service was down and therefore did not refresh the information.

GilbertQ's avatar
GilbertQ
Super User
7 years ago
Hi there,

Thanks for letting us know. And that it is up and running again.

The On-Premise Data gateway should run as a Service so closing down the window should not stop it from running.
  • Anonymous's avatar
    Anonymous
    Not applicable
    7 years ago

    Hello, If we realized that closing the window of the gateway the connection drops and does not refresh the data.

    • GilbertQ's avatar
      GilbertQ
      Super User
      7 years ago
      That is very unusual, do you have a image of the window that is open?