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erlingsa's avatar
erlingsa
Regular Visitor
6 years ago
Solved

Sharing with external user not working

Hi,   I have shared a report with external users. This works fine, but one user does not have access to the shared app. She is able to log in to powerbi.com, but sees no apps available.   She has...
Need Help
  • erlingsa's avatar
    erlingsa
    6 years ago

    Hi, 

     

    I registered a support ticket and was followed up in a great way by customer support. They asked me to check with our IT admin. I did, and our admin suggested that our customer might not have accepted the invitation to view reports in our organization. We therefore sent out a new invitation, she accepted the invitation and that worked! ðŸ˜Š

     

    Thank you both very much for your help!

Anonymous's avatar
Anonymous
Not applicable
6 years ago

erlingsa 

When you enter the email address of external users, their email address is always followed with EXT#yourdomain. This is not the probem. 

 

Make sure you ticked the options.

 

 

What is the pop up message when she tried to access the app?

 

Best regard

Paul Zheng

erlingsa's avatar
erlingsa
Regular Visitor
6 years ago

Hi, 

 

I registered a support ticket and was followed up in a great way by customer support. They asked me to check with our IT admin. I did, and our admin suggested that our customer might not have accepted the invitation to view reports in our organization. We therefore sent out a new invitation, she accepted the invitation and that worked! ðŸ˜Š

 

Thank you both very much for your help!