Sharepoint gateway

[giuliapiazza94]

Hi,

I’m having an issue connecting my report to a SharePoint file. I’ve used this data source in other reports before and never had any problems. This time, however, it says there’s no personal gateway installed, even though a gateway shouldn’t be required. In the past, I only had to set up the credentials, but now it’s asking for a gateway instead. I’ve tried both with a file published in my personal workspace (sharepoint) and after creating a site on SharePoint, but the problem persists.

How i can solve this problem?

thank you

[v-aatheeque]

Hi @Giulia

Have you had a chance to look through the responses shared earlier? If anything is still unclear, we’ll be happy to provide additional support.

[grazitti_sapna · Accepted solution]

Hi @giuliapiazza94 

Power BI typically doesn’t need a gateway for SharePoint Online files. But if your data model mixes SharePoint with any on-premises or unsupported data sources, the service will demand a gateway for refresh even if your main source is cloud-based.

For possible troubleshooting steps you could check the following and let us know if it helps :

• Double-check if your model used only cloud data sources (just SharePoint, no on-prem or personal/local files).
• In the dataset settings within Power BI Service, went to “Data source credentials” and re-authenticated with your Microsoft account for SharePoint.
• Look for the “cloud connection” option this should be selectable if only cloud sources are detected.
• If that still didn’t solve it, republished the report from Power BI Desktop to a new workspace as a clean test, then set up credentials again.

Also, If there is any recently updated tenant policies, this might affect how connections are managed. In this case, asking your Power BI admin to review settings can help.

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[giuliapiazza94]

I couldn’t solve the issue, so I deleted everything I had published and all the connections I had created. I reconfigured the data sources I had set up in the report, republished it, and I was finally able to connect the SharePoint file. The problem probably wasn’t caused by the file in SharePoint, but by something else I had misconfigured.

thank you so much 🙂

[vojtechsima]

Hey, @giuliapiazza94 ,

You blacked out the most important part, and it's gonna be the issue most likely. If you get a personal gateway  suggestion, it means you used most likely a local file or source to build that report, meaning you mapped a file from your computer where you built that report, on internal drive.

Btw this can even happen when you have cloud service like OneDrive locally stored as well, and then you used local internal path inside the report instead of the cloud one/website one.

If that's the case, change the location of the file to cloud storage and the issue will be resolved.