Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
6 years ago

Shared report (shared with me) not clickable/interacting

Hello,

 

A pro-license user shared a report with me. Whenever I click on the link I get to the Home-page with 1 report (I have no license).


Whenever I click on the report there is no response. It seems not to interact.

1 month ago I was able to click on the link and got redirected to the report immediately, now I go to the home-page first and the report doesnt seem to interact at all.

 

Hopefully someone knows what is happening.

 

Thank you in advance

Need Help

5 Replies

  • KBO's avatar
    KBO
    Icon for Memorable Member rankMemorable Member
    6 years ago

    Hi Anonymous ,

    are your eMail an external email adress?

    And what licence had the environment from where the report was shared?

     

    Best,

    Kathrin

     

     

     

     

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    • Anonymous's avatar
      Anonymous
      Not applicable
      6 years ago

      Hello KBO,

       

      I have an external (gmail) email address.

      The report was shared from a workspace with premium license. Its capacity based. Theres quite some people that got the report shared (ca.100 external/non-license users).

       

      Greetings

       

      • KBO's avatar
        KBO
        Icon for Memorable Member rankMemorable Member
        6 years ago

        Hi Anonymous ,

        1) may be the admin of your tenant disabled the function to share reports with external.

        2) The premium licence was removed from the Workspace. So you need a Pro Licence to view.

         

        Best,

        Kathrin

         

         

         

         

        If this post has helped you, please give it a thumbs up!
        Did I answer your question? Mark my post as a solution!

  • Icey's avatar
    Icey
    Icon for Community Support rankCommunity Support
    6 years ago

    Hi Anonymous ,

     

    Have you found the cause?

     

     

    Best Regards,

    Icey

    • Anonymous's avatar
      Anonymous
      Not applicable
      6 years ago

      Hey,

       

      I'm in contact with IT now. Perhaps they changed some settings regarding external users.

       

      I'll keep you posted!

       

      kind regards