Shared report (shared with me) not clickable/interacting

[Anonymous]

Hello,

A pro-license user shared a report with me. Whenever I click on the link I get to the Home-page with 1 report (I have no license).

Whenever I click on the report there is no response. It seems not to interact.

1 month ago I was able to click on the link and got redirected to the report immediately, now I go to the home-page first and the report doesnt seem to interact at all.

Hopefully someone knows what is happening.

Thank you in advance

[Icey]

Hi @Anonymous ,

Have you found the cause?

Best Regards,

Icey

[Anonymous]

Hey,

I'm in contact with IT now. Perhaps they changed some settings regarding external users.

I'll keep you posted!

kind regards

[KBO]

Hi @Anonymous ,

are your eMail an external email adress?

And what licence had the environment from where the report was shared?

Best,

Kathrin

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[Anonymous]

Hello KBO,

I have an external (gmail) email address.

The report was shared from a workspace with premium license. Its capacity based. Theres quite some people that got the report shared (ca.100 external/non-license users).

Greetings

[KBO]

Hi @Anonymous ,

1) may be the admin of your tenant disabled the function to share reports with external.

2) The premium licence was removed from the Workspace. So you need a Pro Licence to view.

Best,

Kathrin

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