Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
6 years ago

Shared report (shared with me) not clickable/interacting

Hello,   A pro-license user shared a report with me. Whenever I click on the link I get to the Home-page with 1 report (I have no license). Whenever I click on the report there is no response. I...
Need Help
KBO's avatar
KBO
Icon for Memorable Member rankMemorable Member
6 years ago

Hi Anonymous ,

are your eMail an external email adress?

And what licence had the environment from where the report was shared?

 

Best,

Kathrin

 

 

 

 

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  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    Hello KBO,

     

    I have an external (gmail) email address.

    The report was shared from a workspace with premium license. Its capacity based. Theres quite some people that got the report shared (ca.100 external/non-license users).

     

    Greetings

     

    • KBO's avatar
      KBO
      Icon for Memorable Member rankMemorable Member
      6 years ago

      Hi Anonymous ,

      1) may be the admin of your tenant disabled the function to share reports with external.

      2) The premium licence was removed from the Workspace. So you need a Pro Licence to view.

       

      Best,

      Kathrin

       

       

       

       

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      Did I answer your question? Mark my post as a solution!