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Anke's avatar
Anke
Frequent Visitor
9 years ago
Solved

Shared dashboard locked

I shared my dashboard with a user outside my organisation. The other user gets an email with a link to the dashboard. But the dashboard is locked for the other user. There is a lock next to the dashb...
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  • Anke's avatar
    Anke
    9 years ago

    Hi,

     

    It appears that the recipient has two accounts. One with a free license and one Pro-license. I shared the dashboard with her free license account. So that was the problem! Sharing the dashboard with her  Pro-account was succesfull.

     

    Thank you all for your suggestions.

     

    Kind regards

    Anke

v-ljerr-msft's avatar
v-ljerr-msft
Microsoft Employee
9 years ago

Hi Anke,

 

As far as I know, the lock icon next to the dashboard title just indicates that the dashboard is read-only. All shared reports and content pack dashboards will show the lock icon, because they cannot be edited. So the lock icon is expected here in your scenario.:smileyhappy:

 

Does the user outside your organisation which you share the dashboard with receive any error when view the shared dashboard? Or the shared dashboard just keeps loading without any data shown?

 

In addition, just note that only your direct recipients can see the shared dashboard. No-one else can see that dashboard, even if they have the link, and your direct recipient has to use the same email address to access that dashboard. If he/she signs up with any other email address, he/she won't have access to the dashboard either.

 

Regards

Anke's avatar
Anke
Frequent Visitor
9 years ago

Hi,

 

Thank you for your tips!

 

So I don't have to worry about the lock :smileyhappy:.

 

The user gets a “Something went wrong!” error when she clicks on one of the visuals in the dashboard.

 

She signs in with the same email-adress that I shared the dashboard with. 

 

Kind Regards,

Anke

  • v-ljerr-msft's avatar
    v-ljerr-msft
    Microsoft Employee
    9 years ago

    Hi Anke,

    So I don't have to worry about the lock :smileyhappy:.

    Yes, the lock icon is ok.:smileyhappy:

    The user gets a “Something went wrong!” error when she clicks on one of the visuals in the dashboard.

    So she can view the shared dashboard, but when she clicks on one of the visuals in the dashboard, she gets an error, right? Is there any detailed error message about "Something went wrong!".

     

    Regards

    • Anke's avatar
      Anke
      Frequent Visitor
      9 years ago

       

       

       

       

      She can view the dashboard, but in every tile she only sees the Power BI icon.

       

      When she clicks on a visual the error she gets is the following:

       

       

      Kind regards

      • v-ljerr-msft's avatar
        v-ljerr-msft
        Microsoft Employee
        9 years ago

        Hi Anke,

         

        Based on my research, the error above usually occurs when the data source wasn't reachable, or the source may be slow. Have you tried sharing this dashboard to another external user to see if the issue remains?

         

        In addition, I would suggest that you also open a ticket on Power BI Support for better assistance on this issue.:smileyhappy:

         

        Regards