Forum Discussion

tharveen's avatar
tharveen
New Member
5 years ago

Shared Report not accessible to external users

 

Hi all, 

 

Recently I have tried to share a report to a client of mine. The client clicked the report and they tried to login and received message " We can;t get you there from here".

 

Also, asked the client to login into www.powerbi.com site and found another error as per the screenshot.

 

I have not faced this issue before with my other client. So, I not sure what is the issue and what steps taken to resolve it. If can;t what is the right explanation to be given for this issue to the client.

 

Please help if you may.

Need Help

5 Replies

  • lbendlin's avatar
    lbendlin
    Super User
    5 years ago

    as it says in the message - the client needs to clarify with their IT department if they can be allowed to login to powerbi.com (and be allocated a Power BI Pro license) or not.

    • tharveen's avatar
      tharveen
      New Member
      5 years ago

      Thank you Ben. Additional Questions...

      Do they need pro-license? Can a free license suffice?

      • lbendlin's avatar
        lbendlin
        Super User
        5 years ago

        My understanding is that external users need a Pro license to access your data.