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rgreener's avatar
rgreener
Frequent Visitor
5 years ago

Service Refresh Issue - Visuals one hour behind refresh time

Hello Team!   I am having an issue with service refresh. I have a report that is scheduled to refresh 8 times a day. The refresh happens without issue but for example if a refresh is scheduled for ...
rgreener's avatar
rgreener
Frequent Visitor
5 years ago

Hey  there and thanks for the reply,

 

In the service the update runs at 8am, finishes at 8:05 and all visuals show only through 7am. That pattern continues with each update throughout the day!

 

Thank you!

rgreener's avatar
rgreener
Frequent Visitor
5 years ago

dataset creation and service update are same location, EST forgot to mention that

  • Anand24's avatar
    Anand24
    Super User
    5 years ago

    rgreener ,

    Can you provide some sample data about what you are displaying in your visual? That would be better to understand your scenario.

    • rgreener's avatar
      rgreener
      Frequent Visitor
      5 years ago

      Thank you. The visuals are very simple showing avg response times for different vehicle types in an area line chart along with some cards dispalying those same metrics. The data set is comprised of service date, time, response time( calculated from two other fields) ,  lat and long ; the data set looks only at current day. Much thanks for any guidance

      • Anand24's avatar
        Anand24
        Super User
        5 years ago

        rgreener ,

         

        Are there any values supposed to be present between 7am and 8am(like 7:15am, 7:40am, etc.) or is this based on hourly data kike 7am, 8am, 9am, etc. ?

         

        If it's the latter, try to schedule at 8:15am and see if correct data appears.

         

        Give a thumbs up if this post helped you in any way and mark this post as solution if it solved your query !!!