Forum Discussion

rgreener's avatar
rgreener
Frequent Visitor
5 years ago

Service Refresh Issue - Visuals one hour behind refresh time

Hello Team!

 

I am having an issue with service refresh. I have a report that is scheduled to refresh 8 times a day. The refresh happens without issue but for example if a refresh is scheduled for 9am and runs and finishes at 9:05am the visuals only show data through 8am. If the refresh happens at 3pm the visuals only show through 2pm. I have no time filters in place. Does anyone know what is going on here, I cannot figure this out, head scratcher here! Thank you so much for the help. 

7 Replies

  • Greg_Deckler's avatar
    Greg_Deckler
    Community Champion
    5 years ago

    rgreener - It's almost certainly because of time zone somehow. So in the Service it is running at 9AM but wherever the data source is located it is only 8AM?

    • rgreener's avatar
      rgreener
      Frequent Visitor
      5 years ago

      Hey  there and thanks for the reply,

       

      In the service the update runs at 8am, finishes at 8:05 and all visuals show only through 7am. That pattern continues with each update throughout the day!

       

      Thank you!

      • rgreener's avatar
        rgreener
        Frequent Visitor
        5 years ago

        dataset creation and service update are same location, EST forgot to mention that