Forum Discussion
Service Error - Need Help Please!
Hi ritaok,
Thanks for the update.You’re on the right track.Mixing on-prem sources (via gateway) with cloud sources (especially personal cloud connections) can sometimes cause refresh issues due to credential or connection context mismatches.
Since you’ve updated the connections (standard cloud connection + proper mapping), you can try triggering a refresh again and check if the issue still persists. Also, please ensure all sources are using consistent authentication (organizational account).
For more details, please refer to below documentations:
https://learn.microsoft.com/en-us/power-bi/connect-data/service-gateway-onprem
https://learn.microsoft.com/en-us/power-bi/connect-data/service-gateway-mashup-on-premises-cloudPlease let us know how it goes.
Thank you!
You should not merge on-prem and cloud data sources.
If you really have to , go to the gateway settings and "allow cloud data sources to be refreshed through this gateway"
But really, don't do it. There is no need for a gateway for cloud connections.
Hi lbendlin
I already have the "allow cloud data sources to be refreshed through this gateway" turned on.
Could you please explain what you mean by "There is no need for a gateway for cloud connections"? If there's no gateway for cloud connections, do I simply try to connect directly?
Thank you!