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AgoZ_KH's avatar
AgoZ_KH
Icon for Resolver I rankResolver I
6 years ago
Solved

Scheduled update failure

Hello community!   During a scheduled update I receive this error message: {"error":{"code":"DM_GWPipeline_UnknownError","pbi.error":{"code":"DM_GWPipeline_UnknownError","parameters":{},"details":...
Need Help
  • AgoZ_KH's avatar
    AgoZ_KH
    6 years ago

     Hi to all!

     

    the reported issue appears to be solved now.

     

    My on promises gateway installed was the May2020 release (3000.40.15). I have seen that it was available a new release: June2020 (3000.45.7) so I updated the gateway version. After that the problem seem to have been overcome!

     

    I can't understand why the others reports was updating without problems and the specific one don't. But the most important thing now is that all is functinating!!

     

    Thanks to the community

    Ago

GilbertQ's avatar
GilbertQ
Icon for Super User rankSuper User
6 years ago
Hi there

Can you make sure that the Gateway can connect to the URL?

And also make sure that the Key or Tokens used are valid and can successfully connect?
AgoZ_KH's avatar
AgoZ_KH
Icon for Resolver I rankResolver I
6 years ago

Thanks for the reply Gilbert!

 

I had tested from the gateway every diagnosis tool available and they all pass!

 

How I can control if key or tokens are successfull with the connection? There are other diagnosis tool I can use??

 

Have a nice day

Ago