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Anonymous's avatar
Anonymous
Not applicable
5 years ago
Solved

Scheduled refresh not working - Quick base Invalid Credentials

Hello! How are you?   Since a few days ago I'm having trouble with the scheduled refreshs of my Dashboards, particularly with the Quick Base data.   When I enter to the web app, and access to con...
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  • Anonymous's avatar
    Anonymous
    5 years ago

    Thanks for the answer !

     

    I was talking this morning with the IT people of my organization and after several headaches trying solutions that didn't work they found what we think is a quickbase bug related to the permissions. If they give me more permissions, always on the same tables, the token works. So a person with a QB account with more permissions update the credentials on the dashboards and it seems it's all working well.

     

    Obviously this is a patch, until sunday it worked well with the permissions I always had.

     

    Hopefully it can be solved soon so there's no issues like these in the future.

     

    Regards !

Anonymous's avatar
Anonymous
Not applicable
5 years ago

Thanks for the answer !

 

I was talking this morning with the IT people of my organization and after several headaches trying solutions that didn't work they found what we think is a quickbase bug related to the permissions. If they give me more permissions, always on the same tables, the token works. So a person with a QB account with more permissions update the credentials on the dashboards and it seems it's all working well.

 

Obviously this is a patch, until sunday it worked well with the permissions I always had.

 

Hopefully it can be solved soon so there's no issues like these in the future.

 

Regards !

Anonymous's avatar
Anonymous
Not applicable
5 years ago

Wow, you are a life saver!  My company's QB admin put me in an administrator role in the QuickBase apps I pull from and this fixed the issue just like you said.

 

I let the people assigned to my QuickBase Support and Power BI Support tickets know this so they can further look into it.

 

Thanks again!  Will update if I hear more.