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devM's avatar
devM
New Member
7 years ago
Solved

Scheduled refresh fails occasionally

Greetings to community, I have a problem with scheduled refresh (Postgres database source) - it fails apx. 50% of the time. Installations on the server: Postgres database npgsql 3.1.8 on-prem...
Need Help
  • v-cherch-msft's avatar
    v-cherch-msft
    7 years ago

    Hi devM 

    I would suggest you restart the gateway to check if the issue persists. If it still persists,you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

    • To stop the service, run this command:

      ''' net stop PBIEgwService '''

    • To start the service, run this command:

      ''' net start PBIEgwService 

    Regards,

v-cherch-msft's avatar
v-cherch-msft
Icon for Microsoft Employee rankMicrosoft Employee
7 years ago

Hi devM 

I would suggest you restart the gateway to check if the issue persists. If it still persists,you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

  • To stop the service, run this command:

    ''' net stop PBIEgwService '''

  • To start the service, run this command:

    ''' net start PBIEgwService 

Regards,

devM's avatar
devM
New Member
7 years ago

Thanks v-cherch-msft, that was it. Restarting the service solved issue with failing refresh.

 

Although I had to do it via services.msc window rather than console commands.