Forum Discussion
Scheduled refresh fail
Hi,
I've just installed a data gateway on a server that is always available and then scheduled a refresh for a particular dataset each morning. I have used the data gateway to grab data by just using the refresh button, but for some reason the scheduled refreshes are failing. I got an email this morning notifying me of the failure, but where the email says 'Failure details:' the explanation is blank (not very helpful!). I've pasted the text from the email body below:
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I was wondering if anyone else has come accross this issue please?
Thanks very much in advance,
Chris
hi, Anonymous
The gateway should be installed on your PC, so when you run the refresh from your PC, It works well.
Please keep your PC on and then refresh on other PC.
The gateway runs on the computer where you install it, so ensure that you install on a computer that is always on. For better performance and reliability, we recommend that the computer is on a wired network, rather than a wireless one.
https://docs.microsoft.com/en-us/power-bi/service-gateway-install
Best Regards,
Lin
4 Replies
hi, Anonymous
Just from this, we couldn't find out the reason.
If you could try to refresh the dataset manually, then check if it works well, and if it goes wrong, you could see the details of the error.
Best Regards,
Lin
Hi v-lili6-msft
Thanks for getting in touch.
Our IT support tried to run the refresh from the server that the data gateway is installed on and he got the error 'There is no gateway available'. However, if I run the refresh from my PC using the same gateway then it works without error.
Chris
hi, Anonymous
The gateway should be installed on your PC, so when you run the refresh from your PC, It works well.
Please keep your PC on and then refresh on other PC.
The gateway runs on the computer where you install it, so ensure that you install on a computer that is always on. For better performance and reliability, we recommend that the computer is on a wired network, rather than a wireless one.
https://docs.microsoft.com/en-us/power-bi/service-gateway-install
Best Regards,
Lin