Forum Discussion

LordNeto's avatar
LordNeto
New Member
4 years ago
Solved

Scheduled Refresh Page

Hello,

 

Since September 13th, I am no longer able to access the page to schedule data update.

When I click on the icon, nothing happens.
What could have happened?

  • The problem seems to have resolved itself for us as of 30 min ago (10:45 EDT).

    (Immediately after we submitted a support ticket)

13 Replies

  • DP86's avatar
    DP86
    Icon for Advocate II rankAdvocate II

    The problem seems to have resolved itself for us as of 30 min ago (10:45 EDT).

    (Immediately after we submitted a support ticket)

  • arvindsingh802's avatar
    arvindsingh802
    Icon for Community Champion rankCommunity Champion

    Check your workspace access, it might be updated.

     

    If this post helps, then please consider Accept it as the solution, Appreciate your Kudos!

      • LordNeto's avatar
        LordNeto
        New Member

        I have the same issue in all of my workspaces too.

  • DP86's avatar
    DP86
    Icon for Advocate II rankAdvocate II

    Same here. We are connected to the US-NORTH-CENTRAL region. This is happening to all of our workspaces even the ones for which I am an admin. Anybody submitted a support ticket?

  • Update - our sysadmin removed and re-added me to one workspace, and I was able to get to schedule refresh page in all workspaces. 

    • LordNeto's avatar
      LordNeto
      New Member

      I am sysadmin, and I can't acess scheduled refresh page.

      • cebyweiman's avatar
        cebyweiman
        Icon for Advocate I rankAdvocate I

        Did you try removing yourself and then re-adding yourself to the workspace?

  • Ivan_Ramos's avatar
    Ivan_Ramos
    Frequent Visitor

    Hi,

    - Check if you have the data source connections configured in Gateway (Gateway Connections)

    - if so, check the 'Shceduled Refresh' option under 'Optimize performace' , I know it sounds weird , but looks like some European customers are seeing the scheduling option under this category

  • Satz27's avatar
    Satz27
    Frequent Visitor

    APR in the latest version is not available ? so what if I want to activate this APR?