Forum Discussion

LordNeto's avatar
LordNeto
New Member
4 years ago
Solved

Scheduled Refresh Page

Hello,

 

Since September 13th, I am no longer able to access the page to schedule data update.

When I click on the icon, nothing happens.
What could have happened?

  • The problem seems to have resolved itself for us as of 30 min ago (10:45 EDT).

    (Immediately after we submitted a support ticket)

13 Replies

  • DP86's avatar
    DP86
    Advocate II

    The problem seems to have resolved itself for us as of 30 min ago (10:45 EDT).

    (Immediately after we submitted a support ticket)

  • arvindsingh802's avatar
    arvindsingh802
    Community Champion

    Check your workspace access, it might be updated.

     

    If this post helps, then please consider Accept it as the solution, Appreciate your Kudos!

      • LordNeto's avatar
        LordNeto
        New Member

        I have the same issue in all of my workspaces too.

  • DP86's avatar
    DP86
    Advocate II

    Same here. We are connected to the US-NORTH-CENTRAL region. This is happening to all of our workspaces even the ones for which I am an admin. Anybody submitted a support ticket?

  • Update - our sysadmin removed and re-added me to one workspace, and I was able to get to schedule refresh page in all workspaces. 

    • LordNeto's avatar
      LordNeto
      New Member

      I am sysadmin, and I can't acess scheduled refresh page.

      • cebyweiman's avatar
        cebyweiman
        Advocate I

        Did you try removing yourself and then re-adding yourself to the workspace?

  • Ivan_Ramos's avatar
    Ivan_Ramos
    Frequent Visitor

    Hi,

    - Check if you have the data source connections configured in Gateway (Gateway Connections)

    - if so, check the 'Shceduled Refresh' option under 'Optimize performace' , I know it sounds weird , but looks like some European customers are seeing the scheduling option under this category

  • Satz27's avatar
    Satz27
    Frequent Visitor

    APR in the latest version is not available ? so what if I want to activate this APR?