Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
9 years ago
Solved

Scheduled Refresh Outtage

There looks to be an issue with the scheduled refresh's online.   Starting today all of our published scheduled refresh's have been failing. The gateway is up and running fine with no issues. Manua...
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  • Anonymous's avatar
    Anonymous
    9 years ago

    Issue looks to be resolved now. Refresh is completing successfully.

     

    Thanks for fixing this MS :)

Anonymous's avatar
Anonymous
Not applicable
9 years ago

All my refreshes are still failing for no apparent reason. It's been almost a week. When are you guys going to fix this?

Anonymous's avatar
Anonymous
Not applicable
9 years ago

Hello? Anyone? Can I at least get a useful error message to tell me why all my refreshes are failing? It doesn't matter what source I'm connecting to or where that source is, everything is just failing. I'm on week three of this now. I'm going to lose my goddamned job if nobody can get their data.

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    Despite this being marked "solved" it is not solved. My refreshes are still failing.

  • jderekc's avatar
    jderekc
    Helper IV
    9 years ago

    Hi KHorseman,

     

    I'm not with Microsoft so I won't be able to give you a good answer.  Do you receive notification emails from Power BI upon failure or do you just look at the error message within the web app?  I think the notification emails sometime do a better job about describing an issue--but only just barely.

     

    Have you tried manual refreshes, perhaps on one dataset at a time (or a few at a time)?  Do the automatic refreshes EVER work?  If so, have you seen any sort of pattern (e.g.: they only work after business hours)?

     

    Have you tried updating the gateway service on your server(s)?

     

    Sorry that I am unable to help.  I figured I'd try.  I am unsure why you would still experience the issue.  Hopefully Microsoft will chime in soon for you.

     

    Best regards,

    Derek