Forum Discussion

KatieH's avatar
KatieH
Advocate IV
7 years ago

Scheduled Refresh Issue

Having an issue with all our reports this morning in that the schedule refreshes, set to go at 8.30am have not even attempted to run.   There are no error emails and, when I check the Datasets tab,...
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KatieH's avatar
KatieH
Advocate IV
7 years ago

I'm getting this same issue again today. In addition, I can't refresh the reports from the web and when I try to publish manually from Desktop, it's just hanging there. Anyone else having the same problem again?

  • Anonymous's avatar
    Anonymous
    Not applicable
    7 years ago

    I have the same problem currently.

    My report refreshed correctly at 8:44 EET, but now it's hanging at "Next Refresh" 10:30 EET (it's now 11:29 EET) :(

    I hope this will be fixed asap

    • gooranga1's avatar
      gooranga1
      Power Participant
      7 years ago

      Same here in the UK. Cannot refresh locally and re-publish either.

       

      I have raised a support ticket.

       

       

      **** Well at least we have some information. But I am not sure about Good Service Status for Europe? ****

      • Anonymous's avatar
        Anonymous
        Not applicable
        7 years ago

        Same here using re-publish (UK)

    • Anonymous's avatar
      Anonymous
      Not applicable
      7 years ago

      Anonymous Thanks for raising this. I just noticed the same issue happening across most of my reports. As of 09:44 GMT:

       

      • ncbshiva's avatar
        ncbshiva
        Advocate V
        7 years ago

        Even for me also

  • Anonymous's avatar
    Anonymous
    Not applicable
    7 years ago

    Yes, it's never really gone away to be honest! Need to log as a formal issue I think

    • KatieH's avatar
      KatieH
      Advocate IV
      7 years ago

      Thanks Anonymous - I have just raised it on the Issues Board but I'm not sure if there's anywhere I can officially open a ticket?