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hirmalik's avatar
hirmalik
Frequent Visitor
3 years ago
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Scheduled Refresh Failed

Hi, My PowerBI service runs a little weird and I might need some help to fix the issue. My refresh for datasets fail every second day or so. The schedule is to run 3 times a day. In the past 5 wee...
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  • v-yueyunzh-msft's avatar
    v-yueyunzh-msft
    3 years ago

    Hi , hirmalik 

    According to your description, when you refresh your dataset , it may return the "DM_GWPipeline_Gateway_TimeoutError" error code .

    For this issue , you can check this:
    (1)Whether the latest version of the data gateway is installed.

    (2)Is your dataset in a shared capacity or a premium capacity? If the maximum refresh limit is 2 hours for shared capacity, 5 hours for Premium capacity. If you want to refresh successfully on Power BI Service, you need to control the amount of your data.

    (3)If you face the "command timeout error" , you can refer to this case:
    Solved: How to set command timeout option - Microsoft Power BI Community

    (4)Check whether the gateway computer has sufficient memory and CPU resources when you refresh it.Try to reduce the amount of data for refreshes to test whether too much data is causing too much resource consumption, resulting in timeouts.

     

     

    Thank you for your time and sharing, and thank you for your support and understanding of PowerBI! 

     

    Best Regards,

    Aniya Zhang

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly

v-yueyunzh-msft's avatar
v-yueyunzh-msft
Community Support
3 years ago

Hi , hirmalik 

According to your description, when you refresh your dataset , it may return the "DM_GWPipeline_Gateway_TimeoutError" error code .

For this issue , you can check this:
(1)Whether the latest version of the data gateway is installed.

(2)Is your dataset in a shared capacity or a premium capacity? If the maximum refresh limit is 2 hours for shared capacity, 5 hours for Premium capacity. If you want to refresh successfully on Power BI Service, you need to control the amount of your data.

(3)If you face the "command timeout error" , you can refer to this case:
Solved: How to set command timeout option - Microsoft Power BI Community

(4)Check whether the gateway computer has sufficient memory and CPU resources when you refresh it.Try to reduce the amount of data for refreshes to test whether too much data is causing too much resource consumption, resulting in timeouts.

 

 

Thank you for your time and sharing, and thank you for your support and understanding of PowerBI! 

 

Best Regards,

Aniya Zhang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly