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Anonymous's avatar
Anonymous
Not applicable
9 years ago
Solved

Schedule refresh - gateway

Hi!   I created a report at PowerBI Desktop (which is working and refreshing data normally) and published (I'm trying to understand better this app, btw).   The problem is that now I want to sche...
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  • Anonymous's avatar
    Anonymous
    9 years ago

    Anonymous,


    Which type of gateway does the DBA install for you, on-premises gateway or personal gateway? 

    If the DBA installs on-premises gateway , he should go to the administrator’s tab of the registered gateway to add you as additional admin, then you will be able to see gateway in "Manage gateway", and you are able  to add all data sources within the gateway.

    Regards,
    Lydia Zhang

Anonymous's avatar
Anonymous
Not applicable
9 years ago

Depending on your access rights, there is an option in the Power BI Service called "Manage Gateways".  This is where you add in your data sources in the same manner as they appear in your Power BI Desktop file.  If 100% of your data sources match a data source in the "Manage Gateways", then you will have the option of choosing it.

 

So for you, you will need to check if your SQL and your SharePoint have been added as a data source in the "Manage Gateways".  This can be found as an option under the Cog icon in the top menu of Power BI Service.

GilbertQ's avatar
GilbertQ
Super User
9 years ago

Hi Anonymous

 

Another option to check what data sources you do have in your Power BI Dedsktop file is to go into the Query Editor, and then click on Data Source Settings.


This will show you all the data sources that you are connecting to. Then as per Anonymous below, you can confirm that those data sources are also setup in the Power BI Service Gateway

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    Thank you again for your attention.

    Just to clarify, I know my data source from Desktop. When I go to Manage Gateway, it appears that I don't have any gateways.

    But the DBA confirmed to me that the gateway was installed on the server.

    In that case, should I install another gateway in my machine?

    • Anonymous's avatar
      Anonymous
      Not applicable
      9 years ago

      Anonymous,


      Which type of gateway does the DBA install for you, on-premises gateway or personal gateway? 

      If the DBA installs on-premises gateway , he should go to the administrator’s tab of the registered gateway to add you as additional admin, then you will be able to see gateway in "Manage gateway", and you are able  to add all data sources within the gateway.

      Regards,
      Lydia Zhang

      • rlien1's avatar
        rlien1
        Frequent Visitor
        9 years ago

        I am having the same issue with an Enterprise (on premises) gateway.  I have been added as an admin for the gateway, it is on a server that is available 24/7, and I've added the databases to the gateway and connected to them without issue from the Gateway Settings.

         

        But when I try to setup a scheduled refresh on my Datasets to the gateway and associated data sources, the credentials cannot be verified.  It never "fails", the login pop-up remains and spins forever (5+ mins).

        I am using the same credentials and authentication method as the data source connections within the gateway.  

         

        I'm at a total loss how to solve this other than to either install a personal gateway (redundant) or to complete wipe out my .pbix files and start over (huge effort).

         

        Any insights are appreciated!