Schedule Refresh not refreshing when logged out

[Anonymous]

Hello,

I actually have two issues with the Schedule Refresh and hope someone can advise:

1. I installed the Personal Gateway on a server as a local administrator and confirmed the connection worked properly as I hit the Refresh Now with successful refresh.  As soon as I logged off the server, I received email notices that the scheduled refresh was failing.  Documentation that i read stated that if the Gateway was installed under a local admin it would be installed as a service and not an application so the refreshes would continue after logging off.  Did I miss something here?

2. With the installation noted above, I could see the next scheduled refresh time showing properly but when that time came and passed, it never actually refreshed the data.  It only refreshed when I manually hit the Refresh Now button.  I saw another post about this issue from earlier this year and that it's a known issue and will be fixed, but that was back in July 2015.  Have there been any updates to this issue since then?  Not sure what the point of the Scheduled Refresh is if it doesn't actually refresh.

Any help is appreciated!

Thanks