Forum Discussion

hongkwokkwok's avatar
hongkwokkwok
Icon for Helper I rankHelper I
10 years ago
Solved

Schedule Refresh is always late

I'm using Pro Trial Version.  My schedule refresh is set 6pm daily. From the refresh history, it refresh at 7:55, 9:50, 8:50..... It was late every day. When I refresh manually (on demand), it wor...
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  • SivaHarinath's avatar
    SivaHarinath
    10 years ago

    Hello,

     

    We have made enhancements in this area. Official SLA is 1 hour to start the refresh. Are you still seeing schedule refresh starting more than an hour?

     

    Regards

    Siva

chass's avatar
chass
Icon for Impactful Individual rankImpactful Individual
10 years ago

Zu,

 

We shouldn't be seeing delays over an hour.

Can you send me your Tenant name and the dashboard using that dataset?

[email protected]

 

Thanks,

Chuck

 

hongkwokkwok's avatar
hongkwokkwok
Icon for Helper I rankHelper I
10 years ago

Now both Schedule Refresh (delay more than 1 hour) & Manual Refresh do not work. Is it server problem?

The time now is 28-Jul-2016 6:35PM (GMT+8)

    • hongkwokkwok's avatar
      hongkwokkwok
      Icon for Helper I rankHelper I
      10 years ago

      It is still suffering today.

      I can't refresh or publish the project now.

       

      It seems it's suffering every week

       

       

      • chass's avatar
        chass
        Icon for Impactful Individual rankImpactful Individual
        10 years ago

        Hello hongkwokkwok, 

        I see that we have a service interuption...but without your tenant name and/or Dashbaord URL it is impossible for me to ask Ops to take a look at your specific situation and see if that is the cause of YOUR delay. 

        Thanks

        Chuck 

         

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    The same issue here, I've been using automatic refreshes in PowerBI services since two months ago and finally i had the same problem, each dataset is delaying more than half an hour, any solution to this?