Forum Discussion

hongkwokkwok's avatar
hongkwokkwok
Icon for Helper I rankHelper I
10 years ago
Solved

Schedule Refresh is always late

I'm using Pro Trial Version.  My schedule refresh is set 6pm daily. From the refresh history, it refresh at 7:55, 9:50, 8:50..... It was late every day. When I refresh manually (on demand), it wor...
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  • SivaHarinath's avatar
    SivaHarinath
    10 years ago

    Hello,

     

    We have made enhancements in this area. Official SLA is 1 hour to start the refresh. Are you still seeing schedule refresh starting more than an hour?

     

    Regards

    Siva

ZLJ's avatar
ZLJ
Icon for Advocate II rankAdvocate II
10 years ago

We are often well over an hour.  Just checked one of my datasets which was scheduled for 8am, and its now 9.48am and it still hasn't run.  

chass's avatar
chass
Icon for Impactful Individual rankImpactful Individual
10 years ago

Zu,

 

We shouldn't be seeing delays over an hour.

Can you send me your Tenant name and the dashboard using that dataset?

[email protected]

 

Thanks,

Chuck

 

  • hongkwokkwok's avatar
    hongkwokkwok
    Icon for Helper I rankHelper I
    10 years ago

    Now both Schedule Refresh (delay more than 1 hour) & Manual Refresh do not work. Is it server problem?

    The time now is 28-Jul-2016 6:35PM (GMT+8)

      • hongkwokkwok's avatar
        hongkwokkwok
        Icon for Helper I rankHelper I
        10 years ago

        It is still suffering today.

        I can't refresh or publish the project now.

         

        It seems it's suffering every week

         

         

    • Anonymous's avatar
      Anonymous
      Not applicable
      8 years ago

      The same issue here, I've been using automatic refreshes in PowerBI services since two months ago and finally i had the same problem, each dataset is delaying more than half an hour, any solution to this?

  • ZLJ's avatar
    ZLJ
    Icon for Advocate II rankAdvocate II
    10 years ago

    Hi Chass

     

    I will email this over to you now.

     

    Thanks

    Zara

    • ZLJ's avatar
      ZLJ
      Icon for Advocate II rankAdvocate II
      10 years ago

      chass as luck would have it, they all seem to be running fine this morning.  One report looked like it took 1hr45m earlier, but it then refreshed before i could get a screen dump.  I have altered the schedule on it now anyway.  As soon as i have an example i'll email you.

      • ZLJ's avatar
        ZLJ
        Icon for Advocate II rankAdvocate II
        10 years ago

        Hi chass

        I've emailed over an example.

        Thanks

        Zara