Forum Discussion

hongkwokkwok's avatar
hongkwokkwok
Helper I
10 years ago
Solved

Schedule Refresh is always late

I'm using Pro Trial Version.  My schedule refresh is set 6pm daily. From the refresh history, it refresh at 7:55, 9:50, 8:50..... It was late every day. When I refresh manually (on demand), it wor...
Need Help
  • SivaHarinath's avatar
    SivaHarinath
    10 years ago

    Hello,

     

    We have made enhancements in this area. Official SLA is 1 hour to start the refresh. Are you still seeing schedule refresh starting more than an hour?

     

    Regards

    Siva

ankitpatira's avatar
ankitpatira
Community Champion
10 years ago

hongkwokkwok It is official that When you configure a time for scheduled refresh, there can be a delay of up to one hour before it begins and it is regardless of the tyep of account you have.

  • hongkwokkwok's avatar
    hongkwokkwok
    Helper I
    10 years ago

    Take last week as an example.

    My schedule is 6pm daily. But the refresh history in mon-fri are 7:53, 7:55, 9:50, 8:50, 8:55. It's late more than one hour every day.

    User is expected to get the updated result around 6:30 - 7:00.

    However, it's late for whole week.

    I'm figure out a solution such as setting schedule for 5:00, 5:30...but I'm not comfortable for it...I'm not sure how long is the delay

     

     

    • hongkwokkwok's avatar
      hongkwokkwok
      Helper I
      10 years ago

      Today it has just 30 min. delay. maybe it is Sunday?