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Zulaikha's avatar
Zulaikha
Frequent Visitor
1 year ago

SSL/TLS error for gateway connection

Hi I'm getting the following error when configuring the gateway! Pls help

 

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2 Replies

  • Poojara_D12's avatar
    Poojara_D12
    Super User
    1 year ago

    Hi Zulaikha 

     

    The error when configuring the gateway likely relates to connection issues. Here's how to fix it:

    1. Check Gateway Status: Ensure the gateway is online (green tick).
    2. Verify Credentials: Use correct username/password with access to the data source.
    3. Unique Connection Name: Ensure the connection name isn’t already in use.
    4. Test Gateway: Go to Manage Gateways in Power BI Service and test the connection.
    5. Firewall/Network: Ensure the gateway can connect to the data source (firewall or network issues might block it).

    If issues persist, review the exact error message for more clues!

     

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    Kind Regards,
    Poojara
    Data Analyst | MSBI Developer | Power BI Consultant
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  • Anonymous's avatar
    Anonymous
    Not applicable
    1 year ago

    Hi Zulaikha 

     

    Did you get your problem solved and was Poojara_D12 's answer helpful? If so, could you please accept it as a solution? This will help more users who are facing the same or similar difficulties. Thank you!

     

    Best Regards,
    Yulia Xu