Forum Discussion

dhruv's avatar
dhruv
Icon for Microsoft Employee rankMicrosoft Employee
11 years ago
Solved

Reports are not loading properly when report is opened by Shared User and Filters are gone too

HI, I am the person who created the reports and shared with other Users.  It was working perfectly till last day, When shared user open the report today and try to refresh it, all labels in reports...
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Anonymous's avatar
Anonymous
Not applicable
11 years ago

That is interesting...

I don't see any reload or refrech icon at all as an end user... Capture.JPG

Is it possible to "refresh" the user? Stop sharing and re-share?

dhruv's avatar
dhruv
Icon for Microsoft Employee rankMicrosoft Employee
11 years ago

Yes, I did try below options:-.

1)I removed the sharing with user and shared the dashboard again.

2) I removed sharing, refershed the data set and shared again. No luck.

  • Anonymous's avatar
    Anonymous
    Not applicable
    11 years ago

    Does the end user still have the same permissions? ie. Pro User, nothing changed in AD on their credentials, etc?

    Is this the only issue they are having is refreshing this dashboard?

    • dhruv's avatar
      dhruv
      Icon for Microsoft Employee rankMicrosoft Employee
      11 years ago

      I just asked the end user, She did change her AD password.

      I aksed her to update the BI Personal  Gateway password and it worked for her.

      Thank you for your help and you sensed a good catch :)