Reports are not loading - Unable to Load the Model

In general, the members of this forum at not able to troubleshoot these kinds of issues. Your best bet is to send a "frowny face" when in the Service. It is the smiley face icon in the upper right. It allows you to describe the problem and take a screen shot. I have had VERY GOOD success when using this feedback mechanism. I generally receive a very timely reply from the support team.