Forum Discussion
template app - unable to load report error
I use template apps to install my designs to my or other tenants.
In some of my reports although i get no error on my template app workspace installed app report gives error when i click on app or the report in workspace
Steps i follow;
- create a template app workspace (PRO)
- publish the report
- create app
- promote app
- get link
- paste link on browser and install app
- select app to open gives ERROR
- select report in workspace gives ERROR
This looks like a bug but i dont have support plan so i can not create a ticket. Can you please help me?
Unable to load report
Activity ID: 65ebdabf-471f-4edc-b5de-76536d3b3a55
Request ID: 2f566813-4089-a404-0f30-c995cbdd348b
Correlation ID: bab67ed6-e664-ea58-94ef-f2c809e2d7ee
Time: Tue Dec 16 2025 20:59:13 GMT+0300 (GMT+03:00)
Service version: 13.0.27228.39
Client version: 2512.1.27028-train
Cluster URI: https://wabi-west-europe-f-primary-redirect.analysis.windows.net/
Hi kadirkkkk2 ,
Thanks for reaching out to the Microsoft fabric community forum.
Thanks for sharing what you tried and the results you observed. Even though it’s frustrating, this kind of feedback is really valuable because it confirms that the issue isn’t caused by a specific visual or model object, but likely by hidden or corrupted metadata in the report.
Your approach of creating a new blank report and copying the content over is a practical workaround and will definitely help others who run into the same “Unable to load report” issue with template apps. Hopefully this saves some time for anyone facing a similar situation.
Best Regards,
Community Support Team
5 Replies
This is a known Power BI template app issue. Publish and promotion succeed, but the report fails to load after app installation due to unsupported or broken objects. This is not caused by your steps.
Common causes:
Tenant-specific or unsupported data sources (DirectQuery, personal gateways)
Azure Maps or non-certified custom visuals
Hidden broken references (tooltips, hidden pages, deleted fields still used)
Field parameters or report-level measures with external models
RLS roles without default user mapping
What to do:
Test with a minimal report
Copy the report
Keep only one simple table visual
Publish and install the template app
Add visuals back one by one to find the failing object
Remove Azure Maps and custom visuals
Replace with standard visuals and retest
Re-publish clean
Delete the dataset from workspace
Re-publish the report
Recreate and promote the app again
Test without RLS
Temporarily remove RLS
Install app and test
Re-add RLS later
Important:
Activity ID confirms a service-side failure
Without Microsoft support, backend cleanup is not possible
Template apps are fragile for complex reports
Workaround:
Keep template apps simple
Avoid Azure Maps and advanced features
Use normal apps for complex reports
It's so dramatic that,
I deleted all the pages
Deleted all the tables and all the measures
Opened power query and deleted what i see
But error still appears
So now i'm going to create a blank report and copy all the contents from old to blank
Thanks anywayHi kadirkkkk2 ,
Thanks for reaching out to the Microsoft fabric community forum.
Thanks for sharing what you tried and the results you observed. Even though it’s frustrating, this kind of feedback is really valuable because it confirms that the issue isn’t caused by a specific visual or model object, but likely by hidden or corrupted metadata in the report.
Your approach of creating a new blank report and copying the content over is a practical workaround and will definitely help others who run into the same “Unable to load report” issue with template apps. Hopefully this saves some time for anyone facing a similar situation.
Best Regards,
Community Support Team
