Forum Discussion

thaodoan's avatar
thaodoan
Microsoft Employee
11 years ago

Reports are not loading - Unable to Load the Model

The reports for one of our powerBi dashboards are not loaded. The error when opening the reports is below. Please help!!!

 
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Unable to Load the Model
Activity Id:f2057a44-b357-c53b-df99-1708a5e6bf21
Request Id:a2211595-e68d-78b2-3645-c242e04cca0a
Time:Wed Aug 19 2015 13:29:54 GMT-0700 (Pacific Daylight Time)
Version:11.0.9167.682

 

12 Replies

  • Greg_Deckler's avatar
    Greg_Deckler
    Community Champion

    In general, the members of this forum at not able to troubleshoot these kinds of issues. Your best bet is to send a "frowny face" when in the Service. It is the smiley face icon in the upper right. It allows you to describe the problem and take a screen shot. I have had VERY GOOD success when using this feedback mechanism. I generally receive a very timely reply from the support team.

  • It should be because the user doesn't have the access to the conection.

    In my case I'm using power BI conected to MSAS, and the same message appears when I share the report.

     

    The solution that i found was giving access tho the user on Analysis Service DB:

    - Open SQL Server Management Studio

    - Conecto to Analysis Services

    - Expand your DB

    - Go to Roles

    - Modify or create roles giving acces to the user(s)

     

    After this changes the users can open the reports with no problems.

     

    Hope this will helpfull.

    Regards.

     

     

  • Ptsydney's avatar
    Ptsydney
    Regular Visitor
    Having the same issue but only through the app on an ipad
  • I am getting the exact same error.  Tried downloading the personal gateway again but still didn't help.  This needs to be fixed!!!

  • I'm getting the same error...this can't be a production system until they get this stuff figured out

    • andre's avatar
      andre
      Memorable Member

      try to delete your existing report in PowerBI.com, open it the tool that you used to create it (Excel or Desktop), make sure that you can open it there and then publish it again.

       

       

      • Ptsydney's avatar
        Ptsydney
        Regular Visitor

        Im hesitant to delete my report as it means I have to recreate my dashboard.

         

        There must be another way

  • SDP's avatar
    SDP
    Advocate II

    I had the same issue and it started when I created a fairly complex page in a report. I removed  the page, republished, and it started working again. I re-added the page and the whole report fails again. It feels like there is a setting under the covers we don't have control over.

     

    This page had a matrix with totals, PrevYr, and variance over 3 years for 20k customers. That seemed to kill it. A memory issue perhaps?

    • walnei's avatar
      walnei
      Helper III

      SDP

       

      could figure out how to solve this problem? It is the same probelma

  • ajanson's avatar
    ajanson
    Kudo Collector

    Hi,

     

    i had similar situation with SSAS Tabular connector. What I did to workaround this issue, I saved my pbix file with different name and uploaded it to Power BI service.

     

    I noticed that automatically my pbix file changes size multiple times i.e. it was much smaller.

     

     

  • mial14's avatar
    mial14
    Frequent Visitor
    I'm acutally getting the same error again and again ( tried with different models from scratch).
    ( The messages are in Danish )
     
    Modellen kunne ikke indlæses
    Aktivitets-id5590bd15-3f7e-4322-991b-e1d59a93f72b
    Anmodnings-idec34f08c-b9ba-a1f8-4fac-1bce5f99c683
    TidThu Feb 11 2016 20:19:43 GMT+0100 (Rom, normaltid)
    Version13.0.800.429

     

    Any help will be kindly appreciated.

    Thank you. 

  • BB's avatar
    BB
    Regular Visitor
    I am getting exactly the same error, tried gateway, un install & reinstall of power bi, re doing reports, re publishing reports. Just nothing works. Have sent many frowns and logged the support ticket - apart from automated no useful response from Microsoft