Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
7 years ago

Refresh now not working

I have a report uploaded to Power BI app with data from snowflake. When I try to refresh the dataset using the button REFRESH NOW a little box saying: refreshing data. appears during half a second and then it disappears. Sometimes if I try to click that button again it says that data is being refreshed and after some time my report is updated but most of the times after pressing REFRESH NOW the dataset doesn't get updated and even if I try to press it again the same message (refreshing data) appears. Even with schedule refresh, it does not work and all my credentials are fine.

 

Any proposals about what could solve this issue?

 

Thanks.

Need Help

1 Reply

  • v-cherch-msft's avatar
    v-cherch-msft
    Microsoft Employee
    7 years ago

    Hi Anonymous 

    I would suggest you update and restart the gateway to check if the issue persists. If it still persists,you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

    • To stop the service, run this command:

    ''' net stop PBIEgwService '''

    • To start the service, run this command:

    ''' net start PBIEgwService 

    Regards,