Refresh issues with shared mailbox datasets (Microsoft Exchange / Microsoft Exchange Online)

[BalazsNy]

Hi All,

Does anybody have experience with connecting to shared mailbox from Power BI?
I'm currently working on a report, which extracts data from our shared Outlook mailbox to track ongoing internal approval process. I've already tried to connect to 2 different type of datasets (Microsoft Exchange / Microsoft Exchange Online). This process is perfectly works with both types within Power BI Desktop: I can load the data, I can transform it, make visuals, etc...
However, as I publish it to Power BI Service, I always receive the below error upon refreshing (manual / scheduled as well):

I've checked the credentials of our task ID multiple times & it's correct. Does anybody have an idea to solve this?

[v-jialongy-msft · Accepted solution]

Hi @BalazsNy 

You can set the option on your mailbox to show the folder just as the following post says

Solved: Connect to Shared Calendars - Microsoft Fabric Community

If you’re using an Exchange 365 subscription (either purchased as a standalone product or via your enterprise Office 365 subscription), you won’t log in using the ‘obviously’ named “Exchange account” option, but rather, you will need to use the “Microsoft account” option

Solved: Refreshing problem with Exchange connection: Error... - Microsoft Fabric Community

Best Regards,

Jayleny

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