Forum Discussion

maracles's avatar
maracles
Resolver II
10 years ago
Solved

Refresh Now and Scheduled Refresh Not Working

We have been using Power BI for several months now and have used Scheduled Refresh with very few issues. However the last week we have been experience increasing issues, and then today we cannot upda...
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  • v-sihou-msft's avatar
    v-sihou-msft
    10 years ago

    maracles

     

    In this secnario, I suggest you check the logs first.

    You can see On-premises data gateway service logs under: 

    C:\Users\PBIEgwService\AppData\Local\Microsoft\on-premises data gateway\Gateway*.log

    And On-premises data gateway service event logs  under Application and Services Logs.

     

    Then please restart enterprise gateway service via command:

    net stop PBIEgwService

    net start PBIEgwService

     

    If the issue still persists, I suggest you uninstall Enterprise gateway and install latest version On-premises data gateway. For more details, please see: Troubleshooting the On-Premises Data Gateway

     

    Regards,

     

v-sihou-msft's avatar
v-sihou-msft
Microsoft Employee
10 years ago

maracles

 

In this secnario, I suggest you check the logs first.

You can see On-premises data gateway service logs under: 

C:\Users\PBIEgwService\AppData\Local\Microsoft\on-premises data gateway\Gateway*.log

And On-premises data gateway service event logs  under Application and Services Logs.

 

Then please restart enterprise gateway service via command:

net stop PBIEgwService

net start PBIEgwService

 

If the issue still persists, I suggest you uninstall Enterprise gateway and install latest version On-premises data gateway. For more details, please see: Troubleshooting the On-Premises Data Gateway

 

Regards,

 

maracles's avatar
maracles
Resolver II
10 years ago

v-sihou-msft Thank you for the suggestion. This actually seemed to resolve itself however what you recommend is useful to now in future.