Forum Discussion
Refresh Now and Scheduled Refresh Not Working
In this secnario, I suggest you check the logs first.
You can see On-premises data gateway service logs under:
C:\Users\PBIEgwService\AppData\Local\Microsoft\on-premises data gateway\Gateway*.log
And On-premises data gateway service event logs under Application and Services Logs.
Then please restart enterprise gateway service via command:
net stop PBIEgwService
net start PBIEgwService
If the issue still persists, I suggest you uninstall Enterprise gateway and install latest version On-premises data gateway. For more details, please see: Troubleshooting the On-Premises Data Gateway
Regards,
I currently have an open ticket on this. Here is the latest from the team.
Hi Kristi,
I hope you are doing well. Thank you very much for your time and patience in this matter.
I have reviewed the Activity ID you provided during our troubleshooting today and I engaged the product Group to get their insights and assistance to resolve this issue. It seems that it is an issue that the Product Group is actively working to fix.
I will keep investigating the issue further with the Product Group meanwhile I will keep you updated.
Thank you very much again for your time and patience.
I hope you have a wonderful day!
Best regards,
Spoke with tech again today. One fix has already been pushed out. It did not help me but maybe helped with some of your issues.
- Started working for me today. Awesome.