Forum Discussion

maracles's avatar
maracles
Resolver II
10 years ago
Solved

Refresh Now and Scheduled Refresh Not Working

We have been using Power BI for several months now and have used Scheduled Refresh with very few issues. However the last week we have been experience increasing issues, and then today we cannot upda...
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  • v-sihou-msft's avatar
    v-sihou-msft
    10 years ago

    maracles

     

    In this secnario, I suggest you check the logs first.

    You can see On-premises data gateway service logs under: 

    C:\Users\PBIEgwService\AppData\Local\Microsoft\on-premises data gateway\Gateway*.log

    And On-premises data gateway service event logs  under Application and Services Logs.

     

    Then please restart enterprise gateway service via command:

    net stop PBIEgwService

    net start PBIEgwService

     

    If the issue still persists, I suggest you uninstall Enterprise gateway and install latest version On-premises data gateway. For more details, please see: Troubleshooting the On-Premises Data Gateway

     

    Regards,

     

ZLJ's avatar
ZLJ
Advocate II
9 years ago

We've had this issue too for approx 27hrs.

It is affecting direct connections as well as things through the gateway.  We've reinstalled the gateway, checked the gateway logs etc.

I'm logging it with Microsoft support now....

ZLJ's avatar
ZLJ
Advocate II
9 years ago

 Message about NorthEurope has appeared on the website within the last hour or so:

 

Customers in North Europe may see intermittent problems refreshing their datasets or credentials.Power BI team is actively investigating the issue. Next update 01/17/2017 08:00 PST.

  • blueant's avatar
    blueant
    Frequent Visitor
    9 years ago

    it seems well 12 houers ago , but it happend again now

    • uk_tj's avatar
      uk_tj
      Advocate IV
      9 years ago

      Also intermittent for me...

      All my reports did a refresh yesterday around 23:30

      Today some reports are running to their schedule other not.

      I'm getting no failure notifications at this time.

      Randomly getting logged out of the desktop app which requires a reboot to rectify.

      Only way I can currently refresh a report with certainty is to re-publish it

      • kcantor's avatar
        kcantor
        Community Champion
        9 years ago

        I currently have an open ticket on this. Here is the latest from the team.

        Hi Kristi,

         

        I hope you are doing well. Thank you very much for your time and patience in this matter.

         

        I have reviewed the Activity ID you provided during our troubleshooting today and I engaged the product Group to get their insights and assistance to resolve this issue. It seems that it is an issue that the Product Group is actively working to fix.

         

        I will keep investigating the issue further with the Product Group meanwhile I will keep you updated.

         

        Thank you very much again for your time and patience.

         

        I hope you have a wonderful day!

         

        Best regards,