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maracles's avatar
maracles
Icon for Resolver II rankResolver II
10 years ago
Solved

Refresh Now and Scheduled Refresh Not Working

We have been using Power BI for several months now and have used Scheduled Refresh with very few issues. However the last week we have been experience increasing issues, and then today we cannot upda...
Need Help
  • v-sihou-msft's avatar
    v-sihou-msft
    10 years ago

    maracles

     

    In this secnario, I suggest you check the logs first.

    You can see On-premises data gateway service logs under: 

    C:\Users\PBIEgwService\AppData\Local\Microsoft\on-premises data gateway\Gateway*.log

    And On-premises data gateway service event logs  under Application and Services Logs.

     

    Then please restart enterprise gateway service via command:

    net stop PBIEgwService

    net start PBIEgwService

     

    If the issue still persists, I suggest you uninstall Enterprise gateway and install latest version On-premises data gateway. For more details, please see: Troubleshooting the On-Premises Data Gateway

     

    Regards,

     

ZLJ's avatar
ZLJ
Icon for Advocate II rankAdvocate II
9 years ago

We've had this issue too for approx 27hrs.

It is affecting direct connections as well as things through the gateway.  We've reinstalled the gateway, checked the gateway logs etc.

I'm logging it with Microsoft support now....