Forum Discussion

maracles's avatar
maracles
Resolver II
10 years ago
Solved

Refresh Now and Scheduled Refresh Not Working

We have been using Power BI for several months now and have used Scheduled Refresh with very few issues. However the last week we have been experience increasing issues, and then today we cannot upda...
Need Help
  • v-sihou-msft's avatar
    v-sihou-msft
    10 years ago

    maracles

     

    In this secnario, I suggest you check the logs first.

    You can see On-premises data gateway service logs under: 

    C:\Users\PBIEgwService\AppData\Local\Microsoft\on-premises data gateway\Gateway*.log

    And On-premises data gateway service event logs  under Application and Services Logs.

     

    Then please restart enterprise gateway service via command:

    net stop PBIEgwService

    net start PBIEgwService

     

    If the issue still persists, I suggest you uninstall Enterprise gateway and install latest version On-premises data gateway. For more details, please see: Troubleshooting the On-Premises Data Gateway

     

    Regards,

     

uk_tj's avatar
uk_tj
Advocate IV
9 years ago

Same issue here. Currently only way to refresh a report is to re-publish it...

 

Edit: Not receiving any failure notification either

  • RiddermarkBil's avatar
    RiddermarkBil
    Regular Visitor
    9 years ago

    we need to make sure Microsoft is working on this. they refer to this community for any errors but does anyone know the nick of any of the microsoft representatives on the bord so we can tag them?

      • ZLJ's avatar
        ZLJ
        Advocate II
        9 years ago

        We've had this issue too for approx 27hrs.

        It is affecting direct connections as well as things through the gateway.  We've reinstalled the gateway, checked the gateway logs etc.

        I'm logging it with Microsoft support now....