Forum Discussion
Refresh Failed - Internal Service Error
thanks v-jiascu-msft - I did just that. The support desk were very helpful.
The solution in my case was to remove the broken reports from the Online service and re-add them.
1 - Open the report(s) in PBI Desktop and clear the cache (file...options and settings... options)
2 - Refresh the data in the desktop and save.
3 - Open PBI Online and remove the associated dataset(s). Note - you'll need to remove the reports from any content packs before you can remove the reports and data from the online service. Also you might want to make a note of the (failed) refresh schedule you had before doing this so you can recreate it exactly.
4 - Hop back to PBI Desktop and publish the report from PBI Desktop to Online
5 - Hop back to PBI Online and set the refresh schedule back up
6 - Add the reports back into any apps or content packs.
Hope that helps.
Hi,
so deleting / re-publishing report was not option for me because of some links we use. At the end I created MS support ticket (in O365 admin centre) and they helped me.
In my case the issue was caused by tile in dashboard. After deleting all tiles that originated in my report, manual refresh and even scheduled ones are working again.
Zuzana
You're doing the Lord's Work. Thank you very much, it worked!
Worked like a charm for me as well. Thanks!
Thanks, This option of removing dashboard tiles worked for me without even changeing the link.
My guess is even by dropping the dataset and report would have removed the link between dashbaord and report and thats why its working for other's option.
